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Is the owner an agent too? I thought you had an account and the agents.

Customer context: The customer is curious about who is considered an agent wi...
Home -> Frequently asked questions -> General

Do you have integrations with Salesflare

Customer context: The customer is interested in learning about integration po...
Home -> Frequently asked questions -> General -> Integrations

I cannot log into my Disney+ account

Customer context: The visitor is facing login issues with his Disney+ account...
Home -> Frequently asked questions -> Misdirected Inquiries

Can I unmerge/separate merged tickets?

Customer context: A customer has mistakenly merged tickets and wants to unmer...
Home -> Frequently asked questions -> General -> Emails

How do I add clients to LiveAgent?

Customer context: The customer wants to know how to add clients to LiveAgent....
Home -> Frequently asked questions -> General -> Contacts

I did not receive my delivery

Customer context: The customer is expecting a delivery of a physical product ...
Home -> Frequently asked questions -> Misdirected Inquiries

Can you transfer me to live person to chat with?

Customer context: The customer who contacted us via chatbot wants to know if ...
Home -> Frequently asked questions -> General -> Chats -> Chatbot

Do I have to use Twilio and 360dialog for WhatsApp integration?

Customer context: A new user is testing the system and wants to use WhatsApp ...
Home -> Frequently asked questions -> General -> Social networks

Do you integrate with Discord?

Customer context: A customer is curious about available integration options. ...
Home -> Frequently asked questions -> General -> Integrations

Do you have auto-dialer feature?

Customer context: The customer is looking for automation features within the ...
Home -> Frequently asked questions -> General -> Calls

I cannot log into my TikTok account

Customer context: The visitor is facing login issues with his TikTok account....
Home -> Frequently asked questions -> Misdirected Inquiries

Can I temporarily deactivate an agent's account?

Customer context: A customer wants to know if they can temporarily deactivate...
Home -> Frequently asked questions -> Security

Do you offer AI bots with the chat option in LiveAgent?

Customer context: The customer is a user of the LiveAgent helpdesk software a...
Home -> Frequently asked questions -> General -> Chats -> Chatbot

Can I view WooCommerce orders in the LiveAgent panel?

Customer context: The customer uses WooCommerce for their online store and wa...
Home -> Frequently asked questions -> General

Do you have any tutorial videos for LiveAgent?

Customer context: A customer is looking for ways to learn how to use LiveAgen...
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I have placed the chat button integration code on a website. The button is active but not visible on the website. What to do?

Customer context: A customer has integrated a live chat code into their websi...
Home -> Frequently asked questions -> General

Do you have WhatsApp integration?

Customer context: A customer wants to know if LiveAgent has a WhatsApp integr...
Home -> Frequently asked questions -> General -> Integrations

I cannot log into my Telegram account

Customer context: The visitor is facing login issues with his Telegram accoun...
Home -> Frequently asked questions -> Misdirected Inquiries

Can I use LiveAgent with Google Analytics?

Customer context: Customers who want to leverage Google Analytics to track me...
Home -> Frequently asked questions -> General -> Integrations

Can I reply to WhatsApp tickets anytime I want?

Customer context: A customer wants to know if they can reply to WhatsApp tick...
Home -> Frequently asked questions -> General -> Social networks

Can I mention @ agents in a ticket?

Customer context: A customer wants to know if they can '@' mention agents wit...
Home -> Frequently asked questions -> General

Global ticket filter

Let´s say that you as the owner of your LiveAgent system want to define defau...
Home -> Technical Support -> Features and functions -> Filters & Reports

Can I display a chat button on multiple websites?

Customer context: The customer wants to display a chat button on multiple web...
Home -> Frequently asked questions -> General -> Limits

Can you provide a link to LiveAgent's knowledgebase articles?

Customer context: The customer is looking for a link to access LiveAgent's kn...
Home -> Frequently asked questions -> General

Do you integrate with Zalo?

Customer context: The customer is interested in integrating the Zalo app with...
Home -> Frequently asked questions -> General -> Integrations

Where can I find the APIv3 documentation?

Customer context: A customer looking for the APIv3 documentation for LiveAgen...
Home -> Frequently asked questions -> General -> API

Can I make the knowledgebase password protected?

Customer context: A customer wants to make their knowledgebase password prote...
Home -> Frequently asked questions -> General -> Customer portal

Do you have integration with pre-existing Microsoft CRM infrastructures?

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Home -> Frequently asked questions -> General -> Integrations

Do you offer auto-translations for chat messages?

Customer context: The customer is inquiring about language-related features i...
Home -> Frequently asked questions -> General -> Languages

How do I know it's the visitor I keep chatting with is the same as I had chatted before?

Customer context: The customer wants to know how to recognize the same visito...
Home -> Frequently asked questions -> General
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