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Is the owner an agent too? I thought you had an account and the agents.
Customer context: The customer is curious about who is considered an agent wi...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Do you have integrations with Salesflare
Customer context: The customer is interested in learning about integration po...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General -> Integrations
I cannot log into my Disney+ account
Customer context: The visitor is facing login issues with his Disney+ account...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Can I unmerge/separate merged tickets?
Customer context: A customer has mistakenly merged tickets and wants to unmer...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
How do I add clients to LiveAgent?
Customer context: The customer wants to know how to add clients to LiveAgent....
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
I did not receive my delivery
Customer context: The customer is expecting a delivery of a physical product ...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Can you transfer me to live person to chat with?
Customer context: The customer who contacted us via chatbot wants to know if ...
Updated:
Mar 22 (6 days ago)
Home -> Frequently asked questions -> General -> Chats -> Chatbot
Do I have to use Twilio and 360dialog for WhatsApp integration?
Customer context: A new user is testing the system and wants to use WhatsApp ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Social networks
Do you integrate with Discord?
Customer context: A customer is curious about available integration options. ...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Integrations
Do you have auto-dialer feature?
Customer context: The customer is looking for automation features within the ...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
I cannot log into my TikTok account
Customer context: The visitor is facing login issues with his TikTok account....
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Can I temporarily deactivate an agent's account?
Customer context: A customer wants to know if they can temporarily deactivate...
Updated:
Jul 25 (8 months ago)
Home -> Frequently asked questions -> Security
Do you offer AI bots with the chat option in LiveAgent?
Customer context: The customer is a user of the LiveAgent helpdesk software a...
Updated:
Mar 15 (13 days ago)
Home -> Frequently asked questions -> General -> Chats -> Chatbot
Can I view WooCommerce orders in the LiveAgent panel?
Customer context: The customer uses WooCommerce for their online store and wa...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
Do you have any tutorial videos for LiveAgent?
Customer context: A customer is looking for ways to learn how to use LiveAgen...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
I have placed the chat button integration code on a website. The button is active but not visible on the website. What to do?
Customer context: A customer has integrated a live chat code into their websi...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Do you have WhatsApp integration?
Customer context: A customer wants to know if LiveAgent has a WhatsApp integr...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Integrations
I cannot log into my Telegram account
Customer context: The visitor is facing login issues with his Telegram accoun...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Can I use LiveAgent with Google Analytics?
Customer context: Customers who want to leverage Google Analytics to track me...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Integrations
Can I reply to WhatsApp tickets anytime I want?
Customer context: A customer wants to know if they can reply to WhatsApp tick...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
Can I mention @ agents in a ticket?
Customer context: A customer wants to know if they can '@' mention agents wit...
Updated:
Jun 02 (9 months ago)
Home -> Frequently asked questions -> General
Global ticket filter
Let´s say that you as the owner of your LiveAgent system want to define defau...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Filters & Reports
Can I display a chat button on multiple websites?
Customer context: The customer wants to display a chat button on multiple web...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Limits
Can you provide a link to LiveAgent's knowledgebase articles?
Customer context: The customer is looking for a link to access LiveAgent's kn...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General
Do you integrate with Zalo?
Customer context: The customer is interested in integrating the Zalo app with...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General -> Integrations
Where can I find the APIv3 documentation?
Customer context: A customer looking for the APIv3 documentation for LiveAgen...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Can I make the knowledgebase password protected?
Customer context: A customer wants to make their knowledgebase password prote...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Do you have integration with pre-existing Microsoft CRM infrastructures?
Customer context: The customer uses Microsoft CRM for their internal operatio...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Integrations
Do you offer auto-translations for chat messages?
Customer context: The customer is inquiring about language-related features i...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Languages
How do I know it's the visitor I keep chatting with is the same as I had chatted before?
Customer context: The customer wants to know how to recognize the same visito...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General