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Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
How to create your own theme and change the icons of knowledgebase categories?
The very first step is to create your own theme which happens by creating an ...
Updated:
May 07, 2022
Home -> Customizations -> Customer portal
Multi Knowledgebase
The Multi Knowledgebase plugin allows you to create multiple different knowle...
Updated:
Jan 16, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Can I set up notifications for all agents when a new article is added to the knowledgebase?
Customer context: A customer wants to know if it's possible to set up notific...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I have different settings for different phone numbers?
Customer context: A customer has multiple phone numbers associated with their...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How to change the order of knowledge base categories and articles?
Customer context: The customer wants to change the order of knowledge base ca...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to change customer portal article title color
Time to time, customers wish to change the color of an articles in their Live...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
How to automatically assign a ticket to agent after reply
Even though we don't really think this is a good idea quite a lot of customer...
Updated:
Apr 30, 2020
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How can I point my customers to the knowledgebase before they start a chat?
Customer context: The customer wants to guide their users to the knowledgebas...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to automatically assign a ticket to agent who opened it
If you want for example only one agent to work on a ticket, you can create a ...
Updated:
Jun 03, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How to insert video into KB article
To be able to load videos from other websites in an iframe, it is required to...
Updated:
Jan 31, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Can I make the knowledgebase password protected?
Customer context: A customer wants to make their knowledgebase password prote...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I set different IVR responses for our out-of-office hours?
Customer context: The customer is interested in changing their IVR responses ...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR
Can I create multiple departments and connect different emails to each one in LiveAgent?
Customer context: A LiveAgent user wants to manage emails for multiple depart...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
Is it possible to embed the customer portal in our WordPress website somehow?
Customer context: The customer wants to know if it is possible to embed the c...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Can I transfer the ownership of the account to a different person?
Customer context: The customer wants to know if they can transfer the ownersh...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Make LiveAgent listen on different port or fix licensing issues
Standalone customers might sometime need to change the server name / domain n...
Updated:
Dec 16, 2020
Home -> Technical Support -> Standalone installations -> Update & migration
Can I set up a different email template for every department?
Customer context: A customer wants to use different email templates for each ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Can I set different priority and routing for agents for calls, or is it only for chats?
Customer context: A customer wants to know if it's possible to set different ...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?
Customer context: A customer who manages a knowledge base and would like to r...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Working with time and date in email templates
Sometimes you might want to send to customer in an email also current time an...
Updated:
Nov 15, 2022
Home -> Customizations -> Templates
How to use Slack mentions in rules
Overview Slack is a popular team communication tool. Our integration plugin ...
Updated:
Mar 01 (27 days ago)
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Files not available after moving installation to different server
If you are using Amazon AWS S3 file archive plugin, the file contents are sto...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Can I have the LiveAgent demo on a different platform like Google Meet or Microsoft Teams?
Customer context: The customer has booked a LiveAgent demo but cannot use Zoo...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General
Why do each of my agents see different times in their panel?
Customer context: Agents in different locations experience different times di...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Automatic subscribers recognition in LiveAgent Knowledgebase for WordPress
In this example we'll show you how can you implement recognition of your subs...
Updated:
Sep 10, 2021
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Can I show specific knowledgebase articles only to specific customers?
Customer context: The customer wants to display specific knowledgebase articl...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I create a new department in my LiveAgent account?
Customer context: A customer wants to learn how to create a new department in...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Departments
How to increase priority of a ticket
If you wish to allow your agents to change the priority/importance of a ticke...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How many chat buttons can I create?
Customer context: The customer wants to know how many chat buttons they can c...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Limits