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Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

How to create your own theme and change the icons of knowledgebase categories?

The very first step is to create your own theme which happens by creating an ...
Home -> Customizations -> Customer portal

Multi Knowledgebase

The Multi Knowledgebase plugin allows you to create multiple different knowle...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Can I set up notifications for all agents when a new article is added to the knowledgebase?

Customer context: A customer wants to know if it's possible to set up notific...
Home -> Frequently asked questions -> General -> Customer portal

Can I have different settings for different phone numbers?

Customer context: A customer has multiple phone numbers associated with their...
Home -> Frequently asked questions -> General -> Calls

How to change the order of knowledge base categories and articles?

Customer context: The customer wants to change the order of knowledge base ca...
Home -> Frequently asked questions -> General -> Customer portal

How to change customer portal article title color

Time to time, customers wish to change the color of an articles in their Live...
Home -> Customizations -> Customer portal

How to automatically assign a ticket to agent after reply

Even though we don't really think this is a good idea quite a lot of customer...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

How can I point my customers to the knowledgebase before they start a chat?

Customer context: The customer wants to guide their users to the knowledgebas...
Home -> Frequently asked questions -> General -> Customer portal

How to automatically assign a ticket to agent who opened it

If you want for example only one agent to work on a ticket, you can create a ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

How to insert video into KB article

To be able to load videos from other websites in an iframe, it is required to...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Can I make the knowledgebase password protected?

Customer context: A customer wants to make their knowledgebase password prote...
Home -> Frequently asked questions -> General -> Customer portal

How can I set different IVR responses for our out-of-office hours?

Customer context: The customer is interested in changing their IVR responses ...
Home -> Frequently asked questions -> General -> Calls -> IVR

Can I create multiple departments and connect different emails to each one in LiveAgent?

Customer context: A LiveAgent user wants to manage emails for multiple depart...
Home -> Frequently asked questions -> General -> Emails

Is it possible to embed the customer portal in our WordPress website somehow?

Customer context: The customer wants to know if it is possible to embed the c...
Home -> Frequently asked questions -> General

Can I transfer the ownership of the account to a different person?

Customer context: The customer wants to know if they can transfer the ownersh...
Home -> Frequently asked questions -> General

Make LiveAgent listen on different port or fix licensing issues

Standalone customers might sometime need to change the server name / domain n...
Home -> Technical Support -> Standalone installations -> Update & migration

Can I set up a different email template for every department?

Customer context: A customer wants to use different email templates for each ...
Home -> Frequently asked questions -> General -> Emails

Can I set different priority and routing for agents for calls, or is it only for chats?

Customer context: A customer wants to know if it's possible to set different ...
Home -> Frequently asked questions -> General -> Calls

Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?

Customer context: A customer who manages a knowledge base and would like to r...
Home -> Frequently asked questions -> General -> Customer portal

Working with time and date in email templates

Sometimes you might want to send to customer in an email also current time an...
Home -> Customizations -> Templates

How to use Slack mentions in rules

Overview Slack is a popular team communication tool. Our integration plugin ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Files not available after moving installation to different server

If you are using Amazon AWS S3 file archive plugin, the file contents are sto...
Home -> Technical Support -> Standalone installations -> Troubleshooting

Can I have the LiveAgent demo on a different platform like Google Meet or Microsoft Teams?

Customer context: The customer has booked a LiveAgent demo but cannot use Zoo...
Home -> Frequently asked questions -> General

Why do each of my agents see different times in their panel?

Customer context: Agents in different locations experience different times di...
Home -> Frequently asked questions -> General -> Agent panel

Automatic subscribers recognition in LiveAgent Knowledgebase for WordPress

In this example we'll show you how can you implement recognition of your subs...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Can I show specific knowledgebase articles only to specific customers?

Customer context: The customer wants to display specific knowledgebase articl...
Home -> Frequently asked questions -> General -> Customer portal

How can I create a new department in my LiveAgent account?

Customer context: A customer wants to learn how to create a new department in...
Home -> Frequently asked questions -> General -> Departments

How to increase priority of a ticket

If you wish to allow your agents to change the priority/importance of a ticke...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

How many chat buttons can I create?

Customer context: The customer wants to know how many chat buttons they can c...
Home -> Frequently asked questions -> General -> Limits
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