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Multi Knowledgebase

The Multi Knowledgebase plugin allows you to create multiple different knowle...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Can I connect a hardware phone to LiveAgent?

Customer context: The customer has a hardware phone, such as a Yealink or Sno...
Home -> Frequently asked questions -> General -> Calls

If I delete an incoming email account, will the tickets send to that email be deleted as well?

Customer context: The customer has been using LiveAgent helpdesk software and...
Home -> Frequently asked questions -> General -> Emails

What is the difference between purged and deleted tickets?

Customer context: The customer wants to understand the difference between pur...
Home -> Frequently asked questions -> General

Can I let the customers request a callback?

Customer context: A customer is using LiveAgent and wants to enable a callbac...
Home -> Frequently asked questions -> General -> Calls

Can I make the knowledgebase password protected?

Customer context: A customer wants to make their knowledgebase password prote...
Home -> Frequently asked questions -> General -> Customer portal

Can I recover the merged tickets?

Customer context: A customer has merged two tickets and wants to know if they...
Home -> Frequently asked questions -> General -> Tickets management

Automatic Callback Request

The automatic callback request is a useful function if you want to provide yo...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

How do I connect my Twilio number to my LiveAgent account?

Customer context: A customer wants to integrate their Twilio number with thei...
Home -> Frequently asked questions -> General -> Calls

How to connect my VoIP number?

Customer context: A customer wants to know how to connect their VoIP number i...
Home -> Frequently asked questions -> General -> Calls

Where to find the deleted tickets?

Customer context: The customer wants to know where to find the deleted ticket...
Home -> Frequently asked questions -> General

Request rate limits

As a security measure, LiveAgent uses request rate-limiting in several places...
Home -> Technical Support -> Features and functions -> Security

If I remove an agent, do I lose their ticket history and assigned tickets?

Customer context: The customer has an agent leaving their team and wants to k...
Home -> Frequently asked questions -> General -> Tickets management

How can I point my customers to the knowledgebase before they start a chat?

Customer context: The customer wants to guide their users to the knowledgebas...
Home -> Frequently asked questions -> General -> Customer portal

How can I reopen deleted tickets?

Customer context: The customer has accidentally deleted a ticket and wants to...
Home -> Frequently asked questions -> General -> Tickets management

Can I import our customers' tickets from Intercom to LiveAgent?

Customer context: The customer is currently using Intercom and wants to impor...
Home -> Frequently asked questions -> General

Has the deletion of canned message any effect on related chats and tickets?

Customer context: The customer has been utilizing LiveAgent's canned messages...
Home -> Frequently asked questions -> General

Can I connect any phone number?

Customer context: A customer wants to know if they can connect any phone numb...
Home -> Frequently asked questions -> General -> Calls

How to transfer tickets of a specific customer group to a specific department?

Customer context: A customer wants to learn how to transfer tickets of a spec...
Home -> Frequently asked questions -> General -> Contacts

Automatic subscribers recognition in LiveAgent Knowledgebase for WordPress

In this example we'll show you how can you implement recognition of your subs...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Process of merging new emails into existing tickets

From time to time customers ask us why was or wasn't an email added to an exi...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Is there a way to limit submitted tickets?

Customer context: A customer is looking for a way to limit the number of subm...
Home -> Frequently asked questions -> General -> Limits

Can I set up notifications for all agents when a new article is added to the knowledgebase?

Customer context: A customer wants to know if it's possible to set up notific...
Home -> Frequently asked questions -> General -> Customer portal

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Is there any way to limit submitted tickets?

Customer context: The customer wants to limit the number of submitted tickets...
Home -> Frequently asked questions -> General -> Tickets management

How to connect Facebook with LiveAgent standalone version

In this video I will show you how to connect Facebook with standalone version...
Home -> Video Tutorials

The "View" button availability for attachments in tickets

Sometimes attachments in tickets offer both options (buttons) to download and...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?

Customer context: A customer who manages a knowledge base and would like to r...
Home -> Frequently asked questions -> General -> Customer portal

Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used?

Customer context: The customer is using LiveAgent subscription and wants to k...
Home -> Frequently asked questions -> General -> Limits

Can I connect an Instagram page to my LiveAgent account that is not connected to a Facebook page?

Customer context: A customer wants to connect an Instagram page to their Live...
Home -> Frequently asked questions -> General -> Social networks
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