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Multi Knowledgebase
The Multi Knowledgebase plugin allows you to create multiple different knowle...
Updated:
Jan 16, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Can I connect a hardware phone to LiveAgent?
Customer context: The customer has a hardware phone, such as a Yealink or Sno...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
If I delete an incoming email account, will the tickets send to that email be deleted as well?
Customer context: The customer has been using LiveAgent helpdesk software and...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
What is the difference between purged and deleted tickets?
Customer context: The customer wants to understand the difference between pur...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Can I let the customers request a callback?
Customer context: A customer is using LiveAgent and wants to enable a callbac...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Can I make the knowledgebase password protected?
Customer context: A customer wants to make their knowledgebase password prote...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I recover the merged tickets?
Customer context: A customer has merged two tickets and wants to know if they...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Automatic Callback Request
The automatic callback request is a useful function if you want to provide yo...
Updated:
Aug 10 (7 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
How do I connect my Twilio number to my LiveAgent account?
Customer context: A customer wants to integrate their Twilio number with thei...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How to connect my VoIP number?
Customer context: A customer wants to know how to connect their VoIP number i...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Where to find the deleted tickets?
Customer context: The customer wants to know where to find the deleted ticket...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Request rate limits
As a security measure, LiveAgent uses request rate-limiting in several places...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
If I remove an agent, do I lose their ticket history and assigned tickets?
Customer context: The customer has an agent leaving their team and wants to k...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
How can I point my customers to the knowledgebase before they start a chat?
Customer context: The customer wants to guide their users to the knowledgebas...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I reopen deleted tickets?
Customer context: The customer has accidentally deleted a ticket and wants to...
Updated:
Jun 07 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Can I import our customers' tickets from Intercom to LiveAgent?
Customer context: The customer is currently using Intercom and wants to impor...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General
Has the deletion of canned message any effect on related chats and tickets?
Customer context: The customer has been utilizing LiveAgent's canned messages...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
Can I connect any phone number?
Customer context: A customer wants to know if they can connect any phone numb...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
How to transfer tickets of a specific customer group to a specific department?
Customer context: A customer wants to learn how to transfer tickets of a spec...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
Automatic subscribers recognition in LiveAgent Knowledgebase for WordPress
In this example we'll show you how can you implement recognition of your subs...
Updated:
Sep 10, 2021
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Process of merging new emails into existing tickets
From time to time customers ask us why was or wasn't an email added to an exi...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Is there a way to limit submitted tickets?
Customer context: A customer is looking for a way to limit the number of subm...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Limits
Can I set up notifications for all agents when a new article is added to the knowledgebase?
Customer context: A customer wants to know if it's possible to set up notific...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Is there any way to limit submitted tickets?
Customer context: The customer wants to limit the number of submitted tickets...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
How to connect Facebook with LiveAgent standalone version
In this video I will show you how to connect Facebook with standalone version...
Updated:
Jan 22, 2019
Home -> Video Tutorials
The "View" button availability for attachments in tickets
Sometimes attachments in tickets offer both options (buttons) to download and...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?
Customer context: A customer who manages a knowledge base and would like to r...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used?
Customer context: The customer is using LiveAgent subscription and wants to k...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
Can I connect an Instagram page to my LiveAgent account that is not connected to a Facebook page?
Customer context: A customer wants to connect an Instagram page to their Live...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks