404: The page you're looking for was not found on this site

Please take a look at the search results below

Why is some action not counted in the Tag report?

In the Tag report there are columns with tracked actions and these are counte...
Home -> Technical Support -> Troubleshooting -> Filters & Reports

How to send a transcript to an external address after chat/call is ended

Many of our clients would like to receive the transcript of either chat or ca...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Ticket Tags

Tags are labels attached to tickets that are primarily used to organize and c...
Home -> Technical Support -> Features and functions -> Tickets management

Add chat button to Google Tag Manager

Google Tag Manager allows you to quickly and easily update: - Tags and c...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

How to display a custom message to the customer after chat

Sometimes you want to display a custom message to the customer when your chat...
Home -> Customizations -> Chats -> Chat window

Performance report

Quick navigation - [Tickets-related columns](#tickets) - [Chats-related colu...
Home -> Technical Support -> Features and functions -> Filters & Reports

Agents' ratings report section

If you have the [Ranking feature](https://support.liveagent.com/528966-Agents...
Home -> Technical Support -> Features and functions -> Filters & Reports -> Reports

Can I download a report to see the starting URL of each chat session?

Customer context: A customer is interested in tracking where their chat sessi...
Home -> Frequently asked questions -> General -> Chats

Chat settings

The Settings section found under Configuration > Chat > Settings lets you def...
Home -> Technical Support -> Features and functions -> Live Chat

How to create and add Tags in LiveAgent

In this video tutorial, I will show you how to create and add Tags (https://w...
Home -> Video Tutorials

How to keep ticket open after calling a customer

After an agent makes a phone call (https://www.liveagent.com/call-center-soft...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Is there a limit on the number of tags?

Customer context: A customer wants to know if there is a limit to the number ...
Home -> Frequently asked questions -> General -> Limits

Live chat tracking plugin

Live Chat Tracking plugin allows you to execute tracking JavaScript functions...
Home -> Technical Support -> Features and functions -> Filters & Reports

How to tag a ticket as urgent based on the value of custom field

Sometimes you might want to allow your customers to mark the being submitted ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Agent Report

Work reports for each individual agent are crucial when you need to know how ...
Home -> Technical Support -> Features and functions -> Filters & Reports

Why is my contact widget (chat button, contact form, call button) not displayed after adding the code to the website?

Customer context: A customer has added the LiveAgent contact widget code to t...
Home -> Frequently asked questions -> General

Creating chat buttons

[Live chat](https://www.liveagent.com/features/real-time-chat/) has the abili...
Home -> Technical Support -> Features and functions -> Live Chat

Analytics overview report

This article will describe the table at the top of this report, the rest of t...
Home -> Technical Support -> Features and functions -> Filters & Reports

How do I create new tags in LiveAgent?

Customer context: The customer has been using LiveAgent and wants to create n...
Home -> Frequently asked questions -> General

How do I ensure that our company receives the chat transcript whenever one of our agents finishes a chat?

Customer context: A customer wants to know how to receive chat transcripts af...
Home -> Frequently asked questions -> General -> Chats

Not available agent-specific performance report columns

Some of the columns available in the global performance report (https://suppo...
Home -> Technical Support -> Troubleshooting -> Filters & Reports

How can I create a chat button in LiveAgent?

Customer context: The customer is using LiveAgent and wants to add a chat but...
Home -> Frequently asked questions -> General -> Chats

How can I fix the chat window and chat button issues on my website?

Customer context: The customer has implemented LiveAgent on their website and...
Home -> Frequently asked questions -> General -> Chats

How can I change the size of the window with tags list?

Customer context: The customer wants to adjust the size of the window that di...
Home -> Frequently asked questions -> General

What caused the "The chat is inactive" message?

Customer context: The customer has noticed a "The chat is inactive" message i...
Home -> Frequently asked questions -> General -> Chats

Why can't I purge a deleted ticket after it has been merged?

After a ticket has been merged, it will be in deleted status. However, this o...
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Tickets management

How to create Chat buttons in LiveAgent

In this video tutorial I will show you how to create Chat buttons (https://ww...
Home -> Video Tutorials

PrestaShop chat button integration

Table of content - Adding chat button integration script to the install...
Home -> Technical Support -> Integrations and plugins -> PrestaShop integration

Chat/Call queue indicator

Your LiveAgent panel has the ability to indicate how many customers are waiti...
Home -> Technical Support -> Features and functions -> LiveAgent panel

How to show a 'pre-chat' form before a chat is initiated?

Many customers ask us how they can request customer name or email before cust...
Home -> Technical Support -> Features and functions -> Live Chat
×