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Why is some action not counted in the Tag report?
In the Tag report there are columns with tracked actions and these are counte...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Filters & Reports
How to send a transcript to an external address after chat/call is ended
Many of our clients would like to receive the transcript of either chat or ca...
Updated:
Apr 17, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Ticket Tags
Tags are labels attached to tickets that are primarily used to organize and c...
Updated:
Dec 21 (3 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
Add chat button to Google Tag Manager
Google Tag Manager allows you to quickly and easily update: - Tags and c...
Updated:
Jul 21, 2021
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
How to display a custom message to the customer after chat
Sometimes you want to display a custom message to the customer when your chat...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Chat window
Performance report
Quick navigation - [Tickets-related columns](#tickets) - [Chats-related colu...
Updated:
Jan 25 (2 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports
Agents' ratings report section
If you have the [Ranking feature](https://support.liveagent.com/528966-Agents...
Updated:
Oct 05 (5 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports -> Reports
Can I download a report to see the starting URL of each chat session?
Customer context: A customer is interested in tracking where their chat sessi...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Chats
Chat settings
The Settings section found under Configuration > Chat > Settings lets you def...
Updated:
Sep 09, 2020
Home -> Technical Support -> Features and functions -> Live Chat
How to create and add Tags in LiveAgent
In this video tutorial, I will show you how to create and add Tags (https://w...
Updated:
Jan 26, 2020
Home -> Video Tutorials
How to keep ticket open after calling a customer
After an agent makes a phone call (https://www.liveagent.com/call-center-soft...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Is there a limit on the number of tags?
Customer context: A customer wants to know if there is a limit to the number ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
Live chat tracking plugin
Live Chat Tracking plugin allows you to execute tracking JavaScript functions...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Filters & Reports
How to tag a ticket as urgent based on the value of custom field
Sometimes you might want to allow your customers to mark the being submitted ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Agent Report
Work reports for each individual agent are crucial when you need to know how ...
Updated:
Sep 25, 2018
Home -> Technical Support -> Features and functions -> Filters & Reports
Why is my contact widget (chat button, contact form, call button) not displayed after adding the code to the website?
Customer context: A customer has added the LiveAgent contact widget code to t...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General
Creating chat buttons
[Live chat](https://www.liveagent.com/features/real-time-chat/) has the abili...
Updated:
Feb 23 (35 days ago)
Home -> Technical Support -> Features and functions -> Live Chat
Analytics overview report
This article will describe the table at the top of this report, the rest of t...
Updated:
Apr 08, 2018
Home -> Technical Support -> Features and functions -> Filters & Reports
How do I create new tags in LiveAgent?
Customer context: The customer has been using LiveAgent and wants to create n...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
How do I ensure that our company receives the chat transcript whenever one of our agents finishes a chat?
Customer context: A customer wants to know how to receive chat transcripts af...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Not available agent-specific performance report columns
Some of the columns available in the global performance report (https://suppo...
Updated:
Nov 29, 2022
Home -> Technical Support -> Troubleshooting -> Filters & Reports
How can I create a chat button in LiveAgent?
Customer context: The customer is using LiveAgent and wants to add a chat but...
Updated:
May 18 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I fix the chat window and chat button issues on my website?
Customer context: The customer has implemented LiveAgent on their website and...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I change the size of the window with tags list?
Customer context: The customer wants to adjust the size of the window that di...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General
What caused the "The chat is inactive" message?
Customer context: The customer has noticed a "The chat is inactive" message i...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
Why can't I purge a deleted ticket after it has been merged?
After a ticket has been merged, it will be in deleted status. However, this o...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Tickets management
How to create Chat buttons in LiveAgent
In this video tutorial I will show you how to create Chat buttons (https://ww...
Updated:
Sep 24, 2019
Home -> Video Tutorials
PrestaShop chat button integration
Table of content - Adding chat button integration script to the install...
Updated:
Dec 16, 2022
Home -> Technical Support -> Integrations and plugins -> PrestaShop integration
Chat/Call queue indicator
Your LiveAgent panel has the ability to indicate how many customers are waiti...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
How to show a 'pre-chat' form before a chat is initiated?
Many customers ask us how they can request customer name or email before cust...
Updated:
Apr 17, 2018
Home -> Technical Support -> Features and functions -> Live Chat