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Can I let the customers request a callback?
Customer context: A customer is using LiveAgent and wants to enable a callbac...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Automatic Callback Request
The automatic callback request is a useful function if you want to provide yo...
Updated:
Aug 10 (7 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
How to insert video into KB article
To be able to load videos from other websites in an iframe, it is required to...
Updated:
Jan 31, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Do I need to add any phone number to use the internal call feature?
Customer context: A customer with a cloud-hosted account wants to use the int...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Agents Ranking feature
Quick Navigation - [Available rating options](#rating-options) - [How custom...
Updated:
Oct 16 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Request rate limits
As a security measure, LiveAgent uses request rate-limiting in several places...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
How to add/remove addon to/from owned license
First, you need to get a list of active addons via this call (https://support...
Updated:
Dec 08, 2017
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
Is your call-center feature available in my country?
Customer context: A customer wants to know if the call-center feature in Live...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Is there any extra charge for using your call-center feature?
Customer context: A customer inquires about any extra charges associated with...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Does LiveAgent have a screen sharing feature?
Customer context: A customer is interested in knowing if LiveAgent has a scre...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
SLA (Service-level Agreement) feature Overview
[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Updated:
Feb 06 (51 days ago)
Home -> Technical Support -> Features and functions -> Tickets management
Do you have auto-dialer feature?
Customer context: The customer is looking for automation features within the ...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Request is not correctly encoded
In case your chat button (or any other contact widget) is not loading, it is ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
Can I add custom avatars for my agents?
Customer context: A customer wants to add custom avatars for their agents in ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
How to add custom ticket filter to your customer portal
This article explains how to define a custom ticket filter that will allow yo...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
How can I add checkbox for marketing permissions in my chat widget?
Customer context: The customer wants to add an "opt-in" checkbox for marketin...
Updated:
May 18 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Forum for customers
LiveAgent helpdesk software allows you to include a forum category in your cu...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Can I add more than 2 agents to my AppSumo account?
Customer context: A customer using the AppSumo account wants to know about ad...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
How do I add clients to LiveAgent?
Customer context: The customer wants to know how to add clients to LiveAgent....
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
How to create your own theme and change the icons of knowledgebase categories?
The very first step is to create your own theme which happens by creating an ...
Updated:
May 07, 2022
Home -> Customizations -> Customer portal
How to add Business Hours to your pre-chat form
Even though there is no default option to display business hours in your pre-...
Updated:
May 06, 2022
Home -> Customizations -> Chats -> Pre-chat form
Can't add all my Facebook pages even though I am the admin
If during adding Facebook pages to LiveAgent you can't see all the pages wher...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps
How to create and add Tags in LiveAgent
In this video tutorial, I will show you how to create and add Tags (https://w...
Updated:
Jan 26, 2020
Home -> Video Tutorials
How to add an in-page form of LiveAgent into a WordPress page?
If you wish to add an in-page form of LiveAgent (https://www.liveagent.com/to...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Contact forms
Pause feature
LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Can I request a recent third-party audit report that includes an assessment?
Customer context: The customer wants to review a recent third-party audit rep...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Security
How to configure your own URL for agent and/or feature purchase or account upgrade
Hosted accounts configuration Step 1: configuration setup in your reseller p...
Updated:
Dec 08, 2017
Home -> Technical Support -> Reseller/Partner program -> Setup Guides
GeoIP feature possible issues
You can face some issues and see errors in the browser's console while settin...
Updated:
Aug 11, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel
Can I add all ticket messages to the quoted text of my email reply?
Customer context: A customer wants to know if they can include all ticket mes...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails