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Can I let the customers request a callback?

Customer context: A customer is using LiveAgent and wants to enable a callbac...
Home -> Frequently asked questions -> General -> Calls

Automatic Callback Request

The automatic callback request is a useful function if you want to provide yo...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

How to insert video into KB article

To be able to load videos from other websites in an iframe, it is required to...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Do I need to add any phone number to use the internal call feature?

Customer context: A customer with a cloud-hosted account wants to use the int...
Home -> Frequently asked questions -> General -> Calls

Agents Ranking feature

Quick Navigation - [Available rating options](#rating-options) - [How custom...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Request rate limits

As a security measure, LiveAgent uses request rate-limiting in several places...
Home -> Technical Support -> Features and functions -> Security

How to add/remove addon to/from owned license

First, you need to get a list of active addons via this call (https://support...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

Is your call-center feature available in my country?

Customer context: A customer wants to know if the call-center feature in Live...
Home -> Frequently asked questions -> General -> Calls

Is there any extra charge for using your call-center feature?

Customer context: A customer inquires about any extra charges associated with...
Home -> Frequently asked questions -> General -> Calls

Does LiveAgent have a screen sharing feature?

Customer context: A customer is interested in knowing if LiveAgent has a scre...
Home -> Frequently asked questions -> General -> Chats

SLA (Service-level Agreement) feature Overview

[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Home -> Technical Support -> Features and functions -> Tickets management

Do you have auto-dialer feature?

Customer context: The customer is looking for automation features within the ...
Home -> Frequently asked questions -> General -> Calls

Request is not correctly encoded

In case your chat button (or any other contact widget) is not loading, it is ...
Home -> Technical Support -> Troubleshooting -> Live chat

Can I add custom avatars for my agents?

Customer context: A customer wants to add custom avatars for their agents in ...
Home -> Frequently asked questions -> General

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

How to add custom ticket filter to your customer portal

This article explains how to define a custom ticket filter that will allow yo...
Home -> Customizations -> Customer portal

How can I add checkbox for marketing permissions in my chat widget?

Customer context: The customer wants to add an "opt-in" checkbox for marketin...
Home -> Frequently asked questions -> General -> Chats

Forum for customers

LiveAgent helpdesk software allows you to include a forum category in your cu...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Can I add more than 2 agents to my AppSumo account?

Customer context: A customer using the AppSumo account wants to know about ad...
Home -> Frequently asked questions -> Billing and Payments

How do I add clients to LiveAgent?

Customer context: The customer wants to know how to add clients to LiveAgent....
Home -> Frequently asked questions -> General -> Contacts

How to create your own theme and change the icons of knowledgebase categories?

The very first step is to create your own theme which happens by creating an ...
Home -> Customizations -> Customer portal

How to add Business Hours to your pre-chat form

Even though there is no default option to display business hours in your pre-...
Home -> Customizations -> Chats -> Pre-chat form

Can't add all my Facebook pages even though I am the admin

If during adding Facebook pages to LiveAgent you can't see all the pages wher...
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps

How to create and add Tags in LiveAgent

In this video tutorial, I will show you how to create and add Tags (https://w...
Home -> Video Tutorials

How to add an in-page form of LiveAgent into a WordPress page?

If you wish to add an in-page form of LiveAgent (https://www.liveagent.com/to...
Home -> Technical Support -> Features and functions -> Contact forms

Pause feature

LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Can I request a recent third-party audit report that includes an assessment?

Customer context: The customer wants to review a recent third-party audit rep...
Home -> Frequently asked questions -> Security

How to configure your own URL for agent and/or feature purchase or account upgrade

Hosted accounts configuration Step 1: configuration setup in your reseller p...
Home -> Technical Support -> Reseller/Partner program -> Setup Guides

GeoIP feature possible issues

You can face some issues and see errors in the browser's console while settin...
Home -> Technical Support -> Troubleshooting -> Agent Panel

Can I add all ticket messages to the quoted text of my email reply?

Customer context: A customer wants to know if they can include all ticket mes...
Home -> Frequently asked questions -> General -> Emails
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