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How to show a 'pre-chat' form before a chat is initiated?

Many customers ask us how they can request customer name or email before cust...
Home -> Technical Support -> Features and functions -> Live Chat

How can I create a pre-chat form?

Customer context: A customer wants to create a pre-chat form in LiveAgent. C...
Home -> Frequently asked questions -> General -> Chats

Can I set up a pre-chat form for my inline chat link?

Customer context: A user wants to provide a convenient way for customers to a...
Home -> Frequently asked questions -> General -> Chats

How to port out phone number to Twilio and connect it to LiveAgent

- Contact Twilio (https://www.twilio.com/help/contact), let them know you wan...
Home -> Technical Support -> Tips & Tricks

How can I point my customers to the knowledgebase before they start a chat?

Customer context: The customer wants to guide their users to the knowledgebas...
Home -> Frequently asked questions -> General -> Customer portal

Connecting a phone number

LiveAgent provides a call center solution that allows you to receive, answer,...
Home -> Technical Support -> Features and functions -> Call Center

How can I create an inline chat link ?

Customer context: A customer wants to create an inline chat link for their Li...
Home -> Frequently asked questions -> General -> Chats

Add note to chat or contact form

Sometimes you may need to pass some additional information to the chat or con...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Can I connect any phone number?

Customer context: A customer wants to know if they can connect any phone numb...
Home -> Frequently asked questions -> General -> Calls

How to hide attachments in the pre-chat form

Even though there is no option to hide the attachments section by default, yo...
Home -> Customizations -> Chats -> Pre-chat form

Do I need to add any phone number to use the internal call feature?

Customer context: A customer with a cloud-hosted account wants to use the int...
Home -> Frequently asked questions -> General -> Calls

How to set custom background for pre-chat form

Even though there is no option to use your own image as the pre-chat form bac...
Home -> Customizations -> Chats -> Pre-chat form

How to display your logo in the Material or Rotary pre-chat form

Even though there is no option to change the header image for Material or Rot...
Home -> Customizations -> Chats -> Pre-chat form

What does the number of Chat buttons mean in pricing?

Customer context: A customer is exploring the pricing options for LiveAgent a...
Home -> Frequently asked questions -> General -> Chats

How to add Business Hours to your pre-chat form

Even though there is no default option to display business hours in your pre-...
Home -> Customizations -> Chats -> Pre-chat form

How customize the contact form displayed if no agent is online

Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Home -> Customizations -> Chats -> Offline button form

Can I integrate the chat button or contact form into my customer portal?

Customer context: A customer wants to integrate a chat button or contact form...
Home -> Frequently asked questions -> General -> Customer portal

How can I remove the "This is a private computer, remember me" checkbox from my pre-chat and offline form?

Customer context: The customer wants to remove the "This is a private compute...
Home -> Frequently asked questions -> General -> Chats

How can I display an offline form if there is no online agent available for chats?

Customer context: A customer wants to display an offline form when no online ...
Home -> Frequently asked questions -> General -> Chats

How can I add checkbox for marketing permissions in my chat widget?

Customer context: The customer wants to add an "opt-in" checkbox for marketin...
Home -> Frequently asked questions -> General -> Chats

Creating chat buttons

[Live chat](https://www.liveagent.com/features/real-time-chat/) has the abili...
Home -> Technical Support -> Features and functions -> Live Chat

How do proactive chat invitations work in LiveAgent?

Customer context: A customer is curious about how proactive chat invitations ...
Home -> Frequently asked questions -> General -> Chats

Chat settings

The Settings section found under Configuration > Chat > Settings lets you def...
Home -> Technical Support -> Features and functions -> Live Chat

How to create Chat buttons in LiveAgent

In this video tutorial I will show you how to create Chat buttons (https://ww...
Home -> Video Tutorials

How to connect my VoIP number?

Customer context: A customer wants to know how to connect their VoIP number i...
Home -> Frequently asked questions -> General -> Calls

Can I have different settings for different phone numbers?

Customer context: A customer has multiple phone numbers associated with their...
Home -> Frequently asked questions -> General -> Calls

How can I fix the chat window and chat button issues on my website?

Customer context: The customer has implemented LiveAgent on their website and...
Home -> Frequently asked questions -> General -> Chats

Can I buy/get a number from LiveAgent?

Customer context: A customer wants to know if they can purchase or obtain a p...
Home -> Frequently asked questions -> General -> Calls

Chat for mobile apps and inline chat

Unfortunately LiveAgent doesn't offer SDK for mobile, however you can start c...
Home -> Technical Support -> Features and functions -> Live Chat

Forwarding call to external number via IVR

Forward function is a powerful tool that you can use to forward incoming call...
Home -> Technical Support -> Features and functions -> Call Center -> IVR
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