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How to show a 'pre-chat' form before a chat is initiated?
Many customers ask us how they can request customer name or email before cust...
Updated:
Apr 17, 2018
Home -> Technical Support -> Features and functions -> Live Chat
How can I create a pre-chat form?
Customer context: A customer wants to create a pre-chat form in LiveAgent. C...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Can I set up a pre-chat form for my inline chat link?
Customer context: A user wants to provide a convenient way for customers to a...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
How to port out phone number to Twilio and connect it to LiveAgent
- Contact Twilio (https://www.twilio.com/help/contact), let them know you wan...
Updated:
Sep 09, 2020
Home -> Technical Support -> Tips & Tricks
How can I point my customers to the knowledgebase before they start a chat?
Customer context: The customer wants to guide their users to the knowledgebas...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Connecting a phone number
LiveAgent provides a call center solution that allows you to receive, answer,...
Updated:
Dec 21 (3 months ago)
Home -> Technical Support -> Features and functions -> Call Center
How can I create an inline chat link ?
Customer context: A customer wants to create an inline chat link for their Li...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Add note to chat or contact form
Sometimes you may need to pass some additional information to the chat or con...
Updated:
Feb 05, 2018
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
Can I connect any phone number?
Customer context: A customer wants to know if they can connect any phone numb...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
How to hide attachments in the pre-chat form
Even though there is no option to hide the attachments section by default, yo...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Pre-chat form
Do I need to add any phone number to use the internal call feature?
Customer context: A customer with a cloud-hosted account wants to use the int...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How to set custom background for pre-chat form
Even though there is no option to use your own image as the pre-chat form bac...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Pre-chat form
How to display your logo in the Material or Rotary pre-chat form
Even though there is no option to change the header image for Material or Rot...
Updated:
May 09 (10 months ago)
Home -> Customizations -> Chats -> Pre-chat form
What does the number of Chat buttons mean in pricing?
Customer context: A customer is exploring the pricing options for LiveAgent a...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How to add Business Hours to your pre-chat form
Even though there is no default option to display business hours in your pre-...
Updated:
May 06, 2022
Home -> Customizations -> Chats -> Pre-chat form
How customize the contact form displayed if no agent is online
Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Updated:
May 07, 2022
Home -> Customizations -> Chats -> Offline button form
Can I integrate the chat button or contact form into my customer portal?
Customer context: A customer wants to integrate a chat button or contact form...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I remove the "This is a private computer, remember me" checkbox from my pre-chat and offline form?
Customer context: The customer wants to remove the "This is a private compute...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I display an offline form if there is no online agent available for chats?
Customer context: A customer wants to display an offline form when no online ...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I add checkbox for marketing permissions in my chat widget?
Customer context: The customer wants to add an "opt-in" checkbox for marketin...
Updated:
May 18 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Creating chat buttons
[Live chat](https://www.liveagent.com/features/real-time-chat/) has the abili...
Updated:
Feb 23 (34 days ago)
Home -> Technical Support -> Features and functions -> Live Chat
How do proactive chat invitations work in LiveAgent?
Customer context: A customer is curious about how proactive chat invitations ...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Chat settings
The Settings section found under Configuration > Chat > Settings lets you def...
Updated:
Sep 09, 2020
Home -> Technical Support -> Features and functions -> Live Chat
How to create Chat buttons in LiveAgent
In this video tutorial I will show you how to create Chat buttons (https://ww...
Updated:
Sep 24, 2019
Home -> Video Tutorials
How to connect my VoIP number?
Customer context: A customer wants to know how to connect their VoIP number i...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Can I have different settings for different phone numbers?
Customer context: A customer has multiple phone numbers associated with their...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
How can I fix the chat window and chat button issues on my website?
Customer context: The customer has implemented LiveAgent on their website and...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Can I buy/get a number from LiveAgent?
Customer context: A customer wants to know if they can purchase or obtain a p...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Chat for mobile apps and inline chat
Unfortunately LiveAgent doesn't offer SDK for mobile, however you can start c...
Updated:
Jun 21, 2022
Home -> Technical Support -> Features and functions -> Live Chat
Forwarding call to external number via IVR
Forward function is a powerful tool that you can use to forward incoming call...
Updated:
Aug 30, 2022
Home -> Technical Support -> Features and functions -> Call Center -> IVR