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Files not available after moving installation to different server
If you are using Amazon AWS S3 file archive plugin, the file contents are sto...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Moving the installation of LiveAgent to another domain or directory
Important notice: LiveAgent can be moved to another domain or directory just ...
Updated:
Sep 06, 2021
Home -> Technical Support -> Standalone installations -> Update & migration
Nginx configuration
For better performance, we suggest using Nginx as a reverse proxy for termina...
Updated:
Mar 21, 2022
Home -> Technical Support -> Standalone installations -> High performance tweaks
Single sign-on generic example
In this example we'll show you how you can implement simple single sign-on (S...
Updated:
Mar 02, 2023
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Redis
LiveAgent is able to use Redis for storing several frequently accessed data t...
Updated:
Dec 07, 2021
Home -> Technical Support -> Standalone installations -> High performance tweaks
LiveAgent GeoIP
Quick navigation - Setting up the plugin (#setup) - Sections display...
Updated:
Nov 15, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Amazon S3 File Archive plugin
Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Updated:
Mar 04, 2021
Home -> Technical Support -> Integrations and plugins -> System plugins
Integrating Google application with LiveAgent
This article is valid only for customers using a standalone LiveAgent license...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Integrations and plugins -> App-based Integrations
Set visitor specific values with javascript
These functions are useful when you already have some info about the visitor ...
Updated:
Apr 28, 2021
Home -> Technical Support -> LiveAgent API -> JavaScript API
Migrating standalone version of LiveAgent to cloud
Due to the growing challenges associated with migration from the Standalone v...
Updated:
Feb 15 (41 days ago)
Home -> Technical Support -> Standalone installations -> Update & migration
Update kernel and all server packages
Attackers often use old well-known bugs to compromise your server infrastruct...
Updated:
Dec 08, 2017
Home -> Technical Support -> Standalone installations -> High performance tweaks
How to set up cron job for LiveAgent on a Windows server?
LiveAgent has files jobs.php and queue.php that need to be executed periodica...
Updated:
Jul 22, 2022
Home -> Technical Support -> Standalone installations -> FAQ
Can I install LiveAgent on my own server?
Customer context: A customer is interested in using LiveAgent and wants to kn...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments -> Plans
How to check MySQL / InnoDB version of your server
Since LiveAgent version 4.25.16.1 the required version of your InnoDB databas...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Make LiveAgent listen on different port or fix licensing issues
Standalone customers might sometime need to change the server name / domain n...
Updated:
Dec 16, 2020
Home -> Technical Support -> Standalone installations -> Update & migration
What does the "Server responded with error: Current billing period is not settled" error message mean when trying to change subscription plan?
Customer context: The customer has encountered an error message while trying ...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
Disable online visitors tracking for high load websites
Some of our customers reported, that their server is not capable to handle hi...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Using LiveAgent servers to send emails
If you cannot use your email server or the server of your email address provi...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Why do each of my agents see different times in their panel?
Customer context: Agents in different locations experience different times di...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Setting up Local email piping
Customers with self-hosted LiveAgent installations running on the same server...
Updated:
Jun 08 (9 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
Working with time and date in email templates
Sometimes you might want to send to customer in an email also current time an...
Updated:
Nov 15, 2022
Home -> Customizations -> Templates
LiveAgent is very slow or not loading at all (Cloudflare)
In case your LiveAgent (https://www.liveagent.com/tour/) is very slow or not ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
High performance requirements
If someone wishes to provide support to an enormously large customer base, he...
Updated:
Nov 29, 2022
Home -> Technical Support -> Standalone installations -> High performance tweaks
API rate limit (API requests limit)
CLOUD ACCOUNTS As the cloud-hosted accounts run on our servers, we have to m...
Updated:
Feb 12 (44 days ago)
Home -> Technical Support -> LiveAgent API
How does IMAP fetching work?
Customer context: A customer is interested in how IMAP fetching works. Custo...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Error during socket connect: Connection timed out
This error occurs when your server is blocking connections on some port. Ple...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
LiveAgent Requirements
Before you order LiveAgent, please check if your server meets the following r...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Standalone installations
Advanced widgets integrations
Quick navigation - [Using elements on the website to call a widget](#element...
Updated:
Sep 19 (6 months ago)
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
Setting up Email piping
If you are not able to connect your email account via the [Google](https://su...
Updated:
Mar 21 (6 days ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
STUN+TURN servers
How to setup STUN+TURN server for VoiceCall and VideoCall feature of LIveAgen...
Updated:
Mar 18 (9 days ago)
Home -> Technical Support -> Standalone installations -> Features setup