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Files not available after moving installation to different server

If you are using Amazon AWS S3 file archive plugin, the file contents are sto...
Home -> Technical Support -> Standalone installations -> Troubleshooting

Moving the installation of LiveAgent to another domain or directory

Important notice: LiveAgent can be moved to another domain or directory just ...
Home -> Technical Support -> Standalone installations -> Update & migration

Nginx configuration

For better performance, we suggest using Nginx as a reverse proxy for termina...
Home -> Technical Support -> Standalone installations -> High performance tweaks

Single sign-on generic example

In this example we'll show you how you can implement simple single sign-on (S...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Redis

LiveAgent is able to use Redis for storing several frequently accessed data t...
Home -> Technical Support -> Standalone installations -> High performance tweaks

LiveAgent GeoIP

Quick navigation - Setting up the plugin (#setup) - Sections display...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Amazon S3 File Archive plugin

Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Home -> Technical Support -> Integrations and plugins -> System plugins

Integrating Google application with LiveAgent

This article is valid only for customers using a standalone LiveAgent license...
Home -> Technical Support -> Integrations and plugins -> App-based Integrations

Set visitor specific values with javascript

These functions are useful when you already have some info about the visitor ...
Home -> Technical Support -> LiveAgent API -> JavaScript API

Migrating standalone version of LiveAgent to cloud

Due to the growing challenges associated with migration from the Standalone v...
Home -> Technical Support -> Standalone installations -> Update & migration

Update kernel and all server packages

Attackers often use old well-known bugs to compromise your server infrastruct...
Home -> Technical Support -> Standalone installations -> High performance tweaks

How to set up cron job for LiveAgent on a Windows server?

LiveAgent has files jobs.php and queue.php that need to be executed periodica...
Home -> Technical Support -> Standalone installations -> FAQ

Can I install LiveAgent on my own server?

Customer context: A customer is interested in using LiveAgent and wants to kn...
Home -> Frequently asked questions -> Billing and Payments -> Plans

How to check MySQL / InnoDB version of your server

Since LiveAgent version 4.25.16.1 the required version of your InnoDB databas...
Home -> Technical Support -> Standalone installations -> Troubleshooting

Make LiveAgent listen on different port or fix licensing issues

Standalone customers might sometime need to change the server name / domain n...
Home -> Technical Support -> Standalone installations -> Update & migration

What does the "Server responded with error: Current billing period is not settled" error message mean when trying to change subscription plan?

Customer context: The customer has encountered an error message while trying ...
Home -> Frequently asked questions -> Billing and Payments

Disable online visitors tracking for high load websites

Some of our customers reported, that their server is not capable to handle hi...
Home -> Technical Support -> Standalone installations -> Troubleshooting

Using LiveAgent servers to send emails

If you cannot use your email server or the server of your email address provi...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Why do each of my agents see different times in their panel?

Customer context: Agents in different locations experience different times di...
Home -> Frequently asked questions -> General -> Agent panel

Setting up Local email piping

Customers with self-hosted LiveAgent installations running on the same server...
Home -> Technical Support -> Standalone installations -> Features setup

Working with time and date in email templates

Sometimes you might want to send to customer in an email also current time an...
Home -> Customizations -> Templates

LiveAgent is very slow or not loading at all (Cloudflare)

In case your LiveAgent (https://www.liveagent.com/tour/) is very slow or not ...
Home -> Technical Support -> Standalone installations -> Troubleshooting

High performance requirements

If someone wishes to provide support to an enormously large customer base, he...
Home -> Technical Support -> Standalone installations -> High performance tweaks

API rate limit (API requests limit)

CLOUD ACCOUNTS As the cloud-hosted accounts run on our servers, we have to m...
Home -> Technical Support -> LiveAgent API

How does IMAP fetching work?

Customer context: A customer is interested in how IMAP fetching works. Custo...
Home -> Frequently asked questions -> General -> Emails

Error during socket connect: Connection timed out

This error occurs when your server is blocking connections on some port. Ple...
Home -> Technical Support -> Standalone installations -> Troubleshooting

LiveAgent Requirements

Before you order LiveAgent, please check if your server meets the following r...
Home -> Technical Support -> Standalone installations

Advanced widgets integrations

Quick navigation - [Using elements on the website to call a widget](#element...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Setting up Email piping

If you are not able to connect your email account via the [Google](https://su...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

STUN+TURN servers

How to setup STUN+TURN server for VoiceCall and VideoCall feature of LIveAgen...
Home -> Technical Support -> Standalone installations -> Features setup
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