Home > Forum

Forum

Feature Request: Custom Fields in ticket report
There are custom fields which is nice. But we need to use these fields for reporting and billing. We want to track our work time for each ticket as a basis for billing. As a start it would be helpfu...
1
Jan 05 (32 days ago)
by Martin Svitek
When will facebook connection work again?
Sorry to ask this again but we need this feature which is still on your feature list! (https://www.ladesk.com/features/) It is still not working. Please check your inbox. We sent you an email about t...
1
Feb 03 (3 days ago)
by Matus Prastiak
SUGGESTION - Admins can pause/logout Agents
Erm... well that's it really. :))) Give Admins the ability to pause agents or log forgetful agents out... (We can always kill them later). I reported your feature suggestion to our developers :) The...
2
May 15 (8 months ago)
by Lee
SUGGESTION- Make an integration with WHMCS
I think it would be great to be able to integrate LiveAgent with WHMCS and put LiveAgent as our ticketing system I assume that you could find some WHMCS templates related to your WHMCS theme which cou...
2
Jan 30 (6 days ago)
by Ron Oliver Clarin
Feature Request: Slack integration
It would be nice if LiveAgent has a native integration for Slack and we don't have to use Zapier with very limited triggers and options for the notifications. Hello Jan, Thank you for the suggestion,...
1
Jan 31 (5 days ago)
by Anton Kralovic
Canned Responses in chat
Hi Forum. Is there any way to use my canned responses in the iOS or android app in the chat? Hello Rafael, I am sorry, however this function is not available for the mobile devices yet. We are planni...
4
Jan 29 (8 days ago)
by Brano Nemec
Feature Request: Twitter 'Like'
I like that LiveAgent includes a Retweet button. How about a Like button as well? I made a feature suggestion under #3466 Thanks alot for your suggestion :)
1
Jan 26 (10 days ago)
by Brano Nemec
Ability to "Suspend" Chat Buttons
Hi, I can see a need for suspending a chat button. For example: You provide support for several sites. One of them doesn't pay you. At present, you must delete the chat button to turn off the client's...
1
Jan 26 (11 days ago)
by Martin Svitek
Feature request: Add description category in KB
HI It would be nice to display Forum and Feedback description below title on KB homepage and BTW add a description field to posts categories. Regards Hi Greg, thank you for the suggestion :). I repo...
1
Jan 23 (14 days ago)
by Matus Prastiak
Chat button not appear after upgrade LA to latest version.
Hello, After upgrade LA to latest version, ALL my chat button not appear all of sudden. Kindly advice Thanks Rgds, As Aziz In your case the problem is with suhosin module on your server. Setting...
1
Aug 22, 2014
by Ondrej Pok
Different numbers of left tickets and mass tagging questions
Hello! I have two questions: 1. We appear to have some problems with 2 different "emails left" messages (screenshot attached). When we click on the upper information, it opens us a random ma...
4
Jan 14 (23 days ago)
by Matus Prastiak
Automatic Ticket creation on a regular basis
Would be nice if there were a function to create tickets on a regular basis to ensure that different tasks are done regularly. e.g.: a server service restart is required every week on sunday -> ti...
1
Jan 14 (23 days ago)
by Andrej Saxon
SUGGESTION: Transfer chats to agents of other departments
Hello, I can't transfer chats to agents of other departments at current version. I think this feature will help us very much when our customers chatting with my agents from Sales Department but they...
9
Jan 13 (24 days ago)
by Anton Kralovic
Feature request: Open ticket tracking
Hi It would be very useful to add tracking to know if an email ticket has been opened by customers. Regards Thank you for the report. I added your suggestion to our internal system.
1
Jan 11 (26 days ago)
by Matus Prastiak
HTML5 instead of FLASH
I can't see the graphics on the reports on my iPad and other Mac Products Please please change the graphics from flash to html5 Faster and full compatible with any plataform. i made a feature sugg...
1
Jan 11 (26 days ago)
by Brano Nemec
Feature Request - Email Domain Comapny
Would like the ability to have a contact automatically assigned to a company corresponding to their email domain they use. Such as i have a company like example.com, i would like ti when people like m...
1
Dec 11 (57 days ago)
by Brano Nemec
Feature request: edit chat message
Hi, During chat session, it would be nice to be able to edit almost last posted message. Regards Thank you for your suggestion, I just added it into our developers repository.
1
Jan 08 (29 days ago)
by Anton Kralovic
SUGGESTION - Filter folders
I click on 'Tickets' and see a LARGE list of filters: Filters by agent, by tag, by date by customer blood group... OK, maybe not the latter. Some of us have 40+ agents or dozens of sites and products...
8
Nov 28 (2 months ago)
by Karen Love-Brice
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
19
Nov 02 (3 months ago)
by Adam Strohl
Feature Request-
Would like for the embedded codes to work on responsive websites. For example: The KB Search Widget does not work well on responsive websites. Also, some of the chat buttons as well as the in-page co...
1
Sep 23 (4 months ago)
by Brano Nemec

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

support@ladesk.com

+1-888-659-6550 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2015 QualityUnit.com, All rights reserved