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How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
today 07:52 (11 hours ago)
by Martina
Suggestion - Mass Action: Postpone
Can't find the ability to postpone multiple tickets at a time. This would be a very handy feature. Hello Benjamin, this feature is already in the LiveAgent. Just mark the tickets which you would like...
yesterday 01:30 (41 hours ago)
by Benjamin
SUGGESTION - Should open browser when click to chat alert from Desktop Notification
Hello, I have some ideas and issues I think it can improve for LiveAgent bellow: 1. I think you should show LiveAgent browser chat tab when the agent click to Desktop Notification from browser. Curr...
May 22 (6 days ago)
by Chu Duc
503 Service Unavailable
Seriously? http://bitcoin.ladesk.com And no customer service is online Same problem here. http://ignitionmarketingph.ladesk.com 3 hours already :( I'm sorry for troubles, your account is up again. ...
May 21 (6 days ago)
by Matus Prastiak
Suggestion - Agent Aliases/Multi brand
It would be great if we could have separate agent aliases for different departments/sites Reason for this idea is that we run multiple websites and want to keep them looking like they are separate. L...
May 20 (8 days ago)
by Martin Novak
SUGGESTION - Internal Group Chat
I love the internal chat option. You can quietly ask a colleague a question, organise lunch or call your Departmental Head bad things (yes, people actually forget I can read everything...). However, g...
Apr 16 (41 days ago)
by Ladislav Acs
SUGGESTION - Copy form details
On both pre-chat and contact forms - what about the ability to "Import from [other form]"? Clicking it copies all the information from the other form into the current form. This will save a ...
Apr 15 (43 days ago)
by Katka Javorska
SUGGESTION - Admins can pause/logout Agents
Erm... well that's it really. :))) Give Admins the ability to pause agents or log forgetful agents out... (We can always kill them later). I reported your feature suggestion to our developers :) The...
May 15 (13 days ago)
by Lee
Feature Request- IP Security for LiveAgent
Would love to be able to have an IP Whitelist or an IP Blacklist for agents logging in. This would help protect data security by blocking anyone trying to login outside of the whitelisted IP (if enabl...
May 12 (16 days ago)
by Viktor Zeman
Limit chat to country
In order to maximize our productivity, can we limit showing chat button and invitations to certain country? Hello Ivan, I am sorry, however LiveAgent doesn't have a feature like this yet. Maybe you ca...
Apr 11 (47 days ago)
by Andrej Saxon
SUGGESTION - "Invite as Me"
It's great that I can join a chat, or that an Agent can invite me to help with a particularly difficult issue. But what would be 'Super-Great' would be an extra option - 'Invite as Me'. What this wo...
Apr 07 (51 days ago)
by Adriana Lachka
Canned Messages - TINY bug
So, I press CTRL/Space and bring up my canned messages. I start to type my keyword (Elephants) and it filters down. I choose my canned message and it's automatically in the message window. "The w...
Apr 07 (51 days ago)
by Adriana Lachka
SUGGESTION(s) - Agents Page(s)
I click configuration/agents and get a pretty list of all my guys - Looking GOOD! (well, apart from Frank...)! What would really help here are a couple of extra elements: • Sort By Name (first and/or...
May 06 (22 days ago)
by Martin Novak
Tag report on tags added after chat has ended
In order to sort statistics over what tags are added on chats, apart from automatic chats, we must have the functionality of actually making stat. reports on the tags added *after* a chat has ended, a...
May 04 (24 days ago)
by Martin Novak
I think LiveAgent should upgrade agent roles.
I think this is necessary because at moment, any agent can delete any KB item. It's not good. Can you have a upgrade with more agent role permission custom? And I see a javascript error usually appea...
Apr 30 (27 days ago)
by peaduck
Internal Globat Ticket for Agents
Is there a way that Admin, or an Agent can send global toclets to everyone in a department. Perhaps I want to send all my Agents an update about a product, or maybe an agent wishes to advise her colle...
Mar 28 (61 days ago)
by Andrej Saxon
Custom ticket fields
I need create a custom ticket field to put customer order number.. I already do this at ticket form, but at my desk panel on tickets I can't do that... can you help me? Can you please explain where e...
Mar 26 (2 months ago)
by Karen Love-Brice
Alternative to Elasticsearch
Hi team, We delved in to Elasticsearch today and found that we needed VPS access, which we don't have. We did find a work around however it requires Putty to continue to run, which is difficult to k...
Mar 24 (2 months ago)
by Ondrej Pok
integration with magento customer panel and orders
Hi. there is a module or another way to integrate magento with ladesk? 1 - customers can open tickets by your magento panel 2 - customers can set your orders number by a select field at the tickets o...
Feb 02 (3 months ago)
by Carol Steven
How can i make the Live agent support portal page mobile responsive?
I'm sure you guys have soem solution, coz these day anything you do are based on mobile responsive. Can you guys tell me is there specific CSS to be added? Appreciate your response > Can you guys...
Jan 26 (4 months ago)
by Michelle Ronald

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