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How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
13
yesterday 06:25 (33 hours ago)
by nazwa.pl
Internal Globat Ticket for Agents
Is there a way that Admin, or an Agent can send global toclets to everyone in a department. Perhaps I want to send all my Agents an update about a product, or maybe an agent wishes to advise her colle...
3
Mar 28 (4 days ago)
by Andrej Saxon
Custom ticket fields
I need create a custom ticket field to put customer order number.. I already do this at ticket form, but at my desk panel on tickets I can't do that... can you help me? Can you please explain where e...
5
Mar 26 (6 days ago)
by Karen Love-Brice
Alternative to Elasticsearch
Hi team, We delved in to Elasticsearch today and found that we needed VPS access, which we don't have. We did find a work around however it requires Putty to continue to run, which is difficult to k...
1
Mar 24 (8 days ago)
by Ondrej Pok
Tag report on tags added after chat has ended
In order to sort statistics over what tags are added on chats, apart from automatic chats, we must have the functionality of actually making stat. reports on the tags added *after* a chat has ended, a...
3
Mar 06 (26 days ago)
by Anton Kralovic
integration with magento customer panel and orders
Hi. there is a module or another way to integrate magento with ladesk? 1 - customers can open tickets by your magento panel 2 - customers can set your orders number by a select field at the tickets o...
5
Feb 02 (58 days ago)
by Carol Steven
How can i make the Live agent support portal page mobile responsive?
I'm sure you guys have soem solution, coz these day anything you do are based on mobile responsive. Can you guys tell me is there specific CSS to be added? Appreciate your response > Can you guys...
9
Jan 26 (2 months ago)
by Michelle Ronald
Including custom data in the feedback form
Hi QU I'm currently using a trial account and considering upgrading/integrating it to our system however we need custom fields in the contact form logging the browser version the user is using and ot...
4
Dec 10 (3 months ago)
by Samantha Ralph
How do I ban an IP
Seems schoolkids found our chat and every day we have several. I think we are mentioned somewhere on their intranet and I'd like to ban this IP. How do I do that? Right now it is not possible to block...
3
Jan 08 (2 months ago)
by Riyan Chauhan
Referral ID
From the network panel I notice a "Signup Commission" tab on the "Affiliate Signup" form, with a Referral ID#. Is that the network referral id # that was generated by the system? H...
3
Oct 15 (5 months ago)
by Ladislav Acs
How to prepopulate Phone Number in Pre Chat Form?
Somewhere I read that Since version 4.3.7.2 you can also prefill phone number in user details. This is the function form: LiveAgent.setUserDetails(email, firstName, lastName, phone) But by default i...
1
Sep 29 (6 months ago)
by Martin Vlk
PRINT SCREEN
we need to display print screen in emails, the most of our mails are with print screen and we have a problem with it. :-( Hello Iveta, we will need more information about this issue. I am opening new ...
1
Sep 23 (6 months ago)
by Andrej Saxon
How to configure e-mail exchange?
Do not have access to POP and IMAP e-mail server, we need to configure the integration with microsoft exchange online (URL). How do? Can you tell me why you do not access to POP and IMAP ? By Microsof...
1
Sep 22 (6 months ago)
by Anton Kralovic
Forwarding mail and receiving replies: visibility to the customer
When a mail is forwarded to a third party it doesn't show up in the history for the customer (correct), but if the third party then replies it does (not good at all). Is this a bug or a feature? The i...
9
Oct 21 (5 months ago)
by Sharon Louis
Suggest me some trick to insert link (http://mycreateticketapplication?conversationId=f868ba72) in Agent Chat Panel Window (here conversationId is current conversation)
Suggest me some trick to insert link (http://mycreateticketapplication?conversationId=f868ba72) in Agent Chat Panel Window (here conversationId is current conversation). What exactly are you up to? A...
3
Sep 18 (6 months ago)
by Anton Kralovic
Can I add custom link in Agent Chat Panel? This link will be used to create unresolved ticket in Third Party Ticket Tracking.
My requirement is, if Agent will not be able to solve ticket then he will click this custom link to pass conversation id to third party application. From there it will get chat info and create ticket ...
2
Sep 16 (6 months ago)
by Brano Nemec
i would like to change the affiliate tree
how can i change the affiliate tree of an affiliate? You can edit parent affiliate in detail of each affiliate. In this way you can change the tree of your affiliates. But the question will be: Is i...
1
Sep 05 (6 months ago)
by Viktor Zeman
how to assign a campaign to an affiliate
how to assign a campaign to an affiliate One of the options is to create private campaign and invite into it just specific affiliates. Can you describe more in detail the use case you would like to i...
1
Sep 05 (6 months ago)
by Viktor Zeman
Server location
Hey. Why can not I select the country where the server is located. before it went well me not anymore. Reegards, Anders Degerman Hello Anders, our servers are located in the USA - Michigan, our provid...
3
Sep 04 (6 months ago)
by Andrej Saxon
Report on Companies
Hi, I would like to create a report that shows the ticket load per company/client. This would be very useful for us since you will get an overview on where to focus support and make targeted efforts ...
1
Sep 03 (6 months ago)
by Martin Pullmann

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