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@localhost as a Recipient- how it's possible
Hello, how it possible that we get e-mails from recipient @localhost. We need full adress e-mail our customers. Could you please send us email with access to your installation? We will review the pr...
1
today 04:47 (17 hours ago)
by Viktor Zeman
How to merge tickets?
Hi, Is there a possibility to merge tickets? There are many situations when different tickets are opened from the same customer about the same problem, so they should be merged. Thank you for the ans...
17
today 03:00 (19 hours ago)
by Sebastian Baginski
Default "from" e-mail when composing new message
Hi, I would like to know if there's a possibility to change the default e-mail account when composing new message? I mostly write messages to clients from one department, and the default e-mail is co...
1
yesterday 06:16 (40 hours ago)
by Adriana Lachka
SUGGESTION - Monitors
OK - So I create a 'Monitoring Agent' in her own 'special department' that never receives tickets. Everything is turned off, and the agent cannot change her settings. Pretty tight! However, she can s...
4
Jun 26 (38 days ago)
by Martin Novak
Feature Request-
It would be nice to be able to see where your chatter is going while chatting. Right now, after we chat we can see where they went, but we would like to be able to also see where they are going on the...
1
Jul 24 (10 days ago)
by Martin Novak
SUGGESTION - Invitation Delays
OK, so after setting the rules for manually inviting visitors to the many sites we cover (duration on site, specific URLs etc.), we have noticed an issue.Agent A invites a visitor (no ticket history)....
Jul 16 (18 days ago)
by David
Replying to tickets
Im not sure if this is the same for everyone but it would be great to be able to set the tickets so when you reply it responds to the ticket owner For example at the moment when a ticket gets forwar...
3
Jul 20 (13 days ago)
by Brano Nemec
SUGGESTION - Admins can pause/logout Agents
Erm... well that's it really. :))) Give Admins the ability to pause agents or log forgetful agents out... (We can always kill them later). I reported your feature suggestion to our developers :) The...
2
May 15 (2 months ago)
by Lee
SUGGESTION - Filter folders
I click on 'Tickets' and see a LARGE list of filters: Filters by agent, by tag, by date by customer blood group... OK, maybe not the latter. Some of us have 40+ agents or dozens of sites and products...
5
Jul 13 (21 days ago)
by Katka Javorska
You say NPAPI, I say PPAPI!
We're getting an alert concerning NPAPI plugin support for Chrome. From release 42, it has no longer been supported, and will be totally unusable from Chrome version 45, to be released later this yea...
1
Jul 10 (24 days ago)
by Matus Prastiak
How to assign a KnowledgeBase article to various different categories?
When creating an article for our FAQ page, I don't see any feature to assign the article to multiple categories. E.g. "Which Hardware Encoder do you recommend?". This FAQ would fit into ...
1
Jul 09 (25 days ago)
by Martin Novak
SUGGESTION - Agent Improvements
Yes, me again. Yes, another suggestion! When setting up Agents, can we have the option to clone/copy/duplicate an Agent. You get an identical agent with [Copy of] Fred as the name and a blank email a...
1
Jul 05 (29 days ago)
by Anton Kralovic
Suggestion - Mass Action: Postpone
Can't find the ability to postpone multiple tickets at a time. This would be a very handy feature. Hello Benjamin, this feature is already in the LiveAgent. Just mark the tickets which you would like...
4
May 27 (2 months ago)
by Benjamin
503 Service Unavailable
Seriously? http://bitcoin.ladesk.com And no customer service is online Same problem here. http://ignitionmarketingph.ladesk.com 3 hours already :( I'm sorry for troubles, your account is up again. ...
5
May 21 (2 months ago)
by Matus Prastiak
Suggestion - Agent Aliases/Multi brand
It would be great if we could have separate agent aliases for different departments/sites Reason for this idea is that we run multiple websites and want to keep them looking like they are separate. L...
1
May 20 (2 months ago)
by Martin Novak
SUGGESTION: Transfer chats to agents of other departments
Hello, I can't transfer chats to agents of other departments at current version. I think this feature will help us very much when our customers chatting with my agents from Sales Department but they...
7
Jun 16 (48 days ago)
by David
Feature Request- IP Security for LiveAgent
Would love to be able to have an IP Whitelist or an IP Blacklist for agents logging in. This would help protect data security by blocking anyone trying to login outside of the whitelisted IP (if enabl...
1
May 12 (2 months ago)
by Viktor Zeman
SUGGESTION(s) - Agents Page(s)
I click configuration/agents and get a pretty list of all my guys - Looking GOOD! (well, apart from Frank...)! What would really help here are a couple of extra elements: • Sort By Name (first and/or...
1
May 06 (2 months ago)
by Martin Novak
Tag report on tags added after chat has ended
In order to sort statistics over what tags are added on chats, apart from automatic chats, we must have the functionality of actually making stat. reports on the tags added *after* a chat has ended, a...
11
May 04 (3 months ago)
by Martin Novak
SUGGESTION - Should open browser when click to chat alert from Desktop Notification
Hello, I have some ideas and issues I think it can improve for LiveAgent bellow: 1. I think you should show LiveAgent browser chat tab when the agent click to Desktop Notification from browser. Curr...
3
May 22 (2 months ago)
by Chu Duc

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