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Does LiveAgent have a screen sharing feature?

Customer context: A customer is interested in knowing if LiveAgent has a scre...
Home -> Frequently asked questions -> General -> Chats

How to prevent visitors from changing their email address in the chat transcript screen

Customer context: The customer wants to prevent a visitor from changing their...
Home -> Frequently asked questions -> General -> Chats

Installation step Check requirements displays empty screen

If during installation or update the second step "Check requirements" is load...
Home -> Technical Support -> Troubleshooting -> Installation

Export ticket to PDF/HTML file

How to export a ticket to PDF or HTML file To export a ticket, click on the ...
Home -> Technical Support -> Features and functions -> Filters & Reports

Invalid license

If you are getting invalid license screen there can be few reasons why. First...
Home -> Technical Support -> Standalone installations -> Troubleshooting

PrestaShop chat button integration

Table of content - Adding chat button integration script to the install...
Home -> Technical Support -> Integrations and plugins -> PrestaShop integration

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

Feedback and Suggestions

There is always room for improvement and receiving feedback from your custome...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

How customize the contact form displayed if no agent is online

Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Home -> Customizations -> Chats -> Offline button form

Integrating Google application with LiveAgent

This article is valid only for customers using a standalone LiveAgent license...
Home -> Technical Support -> Integrations and plugins -> App-based Integrations

How to turn on chats in the LiveAgent mobile app

By default the chat availability in the iOS app of LiveAgent (https://www.liv...
Home -> Technical Support -> Features and functions -> Android/iOS apps

Availability for call center service

Once you have your [VoIP provider set up](https://support.liveagent.com/77321...
Home -> Technical Support -> Features and functions -> Call Center

How to submit Facebook application for review

Before you can submit a Facebook application for review, you must create the ...
Home -> Technical Support -> Standalone installations -> Features setup

How to replace the default Logo in LiveAgent

In this video I will show you how to replace the default Logo in LiveAgent (h...
Home -> Video Tutorials

How do I use emojis in LiveAgent chat?

Customer context: The customer wants to use emojis in the LiveAgent for live ...
Home -> Frequently asked questions -> General -> Chats

How to setup notification URL

What is notification URL? Notification URL is a place where your script can r...
Home -> Technical Support -> Reseller/Partner program -> Reseller panel

Facebook page integration

This guide applies only to cloud-hosted accounts. To integrate a Facebook pag...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Facebook & Instagram

I accidentally marked something as spam, how can I reverse this?

Customer context: A customer has accidentally marked a ticket as spam and wan...
Home -> Frequently asked questions -> General

Email automation with followups example

In order to setup automatic followups (https://www.liveagent.com/blog/email-...
Home -> Customizations -> Templates

Updating LiveAgent

Before updating LiveAgent it is a good idea to check the changelog here (http...
Home -> Technical Support -> Standalone installations -> Update & migration

Auto pause

Whether going on a break or leaving the office for the day, sometimes agents ...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Ban IPs

- Overview (#overview) - How to Ban a customer (#ban) - List of currently...
Home -> Technical Support -> Features and functions -> Security

Adding IVR recordings

One of the IVR features is playing custom recordings to your customers during...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

Search widgets

Adding the Search Widget (https://www.liveagent.com/features/search-widgets/)...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Twilio integration for hosted customers

Introduction This guide is specifically designed for hosted (subscription) c...
Home -> Technical Support -> Features and functions -> Call Center -> Integrations

General settings for all hosted accounts guide

Setting "External reseller URL" This URL is showed to the customer whenever h...
Home -> Technical Support -> Reseller/Partner program -> Reseller panel

Connecting email address via IMAP/POP3 as incoming email account

If you have an email account from a different provider than Google (https://s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Shopify integration

The "Shopify Integration" plugin allows all agents to access information abou...
Home -> Technical Support -> Integrations and plugins

Using LiveAgent servers to send emails

If you cannot use your email server or the server of your email address provi...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Gamification

Gamification (https://www.liveagent.com/features/gamification/) allows your s...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Gamification
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