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Does LiveAgent have a screen sharing feature?
Customer context: A customer is interested in knowing if LiveAgent has a scre...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
How to prevent visitors from changing their email address in the chat transcript screen
Customer context: The customer wants to prevent a visitor from changing their...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Installation step Check requirements displays empty screen
If during installation or update the second step "Check requirements" is load...
Updated:
Dec 08, 2017
Home -> Technical Support -> Troubleshooting -> Installation
Export ticket to PDF/HTML file
How to export a ticket to PDF or HTML file To export a ticket, click on the ...
Updated:
Nov 16 (4 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports
Invalid license
If you are getting invalid license screen there can be few reasons why. First...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
PrestaShop chat button integration
Table of content - Adding chat button integration script to the install...
Updated:
Dec 16, 2022
Home -> Technical Support -> Integrations and plugins -> PrestaShop integration
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Feedback and Suggestions
There is always room for improvement and receiving feedback from your custome...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
How customize the contact form displayed if no agent is online
Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Updated:
May 07, 2022
Home -> Customizations -> Chats -> Offline button form
Integrating Google application with LiveAgent
This article is valid only for customers using a standalone LiveAgent license...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Integrations and plugins -> App-based Integrations
How to turn on chats in the LiveAgent mobile app
By default the chat availability in the iOS app of LiveAgent (https://www.liv...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Android/iOS apps
Availability for call center service
Once you have your [VoIP provider set up](https://support.liveagent.com/77321...
Updated:
Nov 24 (4 months ago)
Home -> Technical Support -> Features and functions -> Call Center
How to submit Facebook application for review
Before you can submit a Facebook application for review, you must create the ...
Updated:
Apr 30 (10 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
How to replace the default Logo in LiveAgent
In this video I will show you how to replace the default Logo in LiveAgent (h...
Updated:
Aug 10, 2017
Home -> Video Tutorials
How do I use emojis in LiveAgent chat?
Customer context: The customer wants to use emojis in the LiveAgent for live ...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
How to setup notification URL
What is notification URL? Notification URL is a place where your script can r...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Reseller panel
Facebook page integration
This guide applies only to cloud-hosted accounts. To integrate a Facebook pag...
Updated:
Dec 20 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Facebook & Instagram
I accidentally marked something as spam, how can I reverse this?
Customer context: A customer has accidentally marked a ticket as spam and wan...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General
Email automation with followups example
In order to setup automatic followups (https://www.liveagent.com/blog/email-...
Updated:
May 07, 2022
Home -> Customizations -> Templates
Updating LiveAgent
Before updating LiveAgent it is a good idea to check the changelog here (http...
Updated:
Nov 28, 2022
Home -> Technical Support -> Standalone installations -> Update & migration
Auto pause
Whether going on a break or leaving the office for the day, sometimes agents ...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Ban IPs
- Overview (#overview) - How to Ban a customer (#ban) - List of currently...
Updated:
Jun 07, 2022
Home -> Technical Support -> Features and functions -> Security
Adding IVR recordings
One of the IVR features is playing custom recordings to your customers during...
Updated:
Jun 14 (9 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
Search widgets
Adding the Search Widget (https://www.liveagent.com/features/search-widgets/)...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Twilio integration for hosted customers
Introduction This guide is specifically designed for hosted (subscription) c...
Updated:
Apr 23 (11 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> Integrations
General settings for all hosted accounts guide
Setting "External reseller URL" This URL is showed to the customer whenever h...
Updated:
Dec 06, 2017
Home -> Technical Support -> Reseller/Partner program -> Reseller panel
Connecting email address via IMAP/POP3 as incoming email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Shopify integration
The "Shopify Integration" plugin allows all agents to access information abou...
Updated:
Oct 20, 2022
Home -> Technical Support -> Integrations and plugins
Using LiveAgent servers to send emails
If you cannot use your email server or the server of your email address provi...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Gamification
Gamification (https://www.liveagent.com/features/gamification/) allows your s...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Gamification