My tickets
 
Submit ticket
 
Login
 
404: The page you're looking for was not found on this site
Please take a look at the search results below
Merge ticket action
Merge [ticket](https://www.liveagent.com/features/hybrid-ticket-stream/) is u...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
Time Rules
Time Rules are special rules that are not action-triggered, but instead are t...
Updated:
Sep 26, 2022
Home -> Technical Support -> Features and functions -> Automation
Rule triggers, conditions and actions
Rules create predefined actions that are automatically assigned to tickets. I...
Updated:
Feb 20 (37 days ago)
Home -> Technical Support -> Features and functions -> Automation
How can I reopen deleted tickets?
Customer context: The customer has accidentally deleted a ticket and wants to...
Updated:
Jun 07 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
How to transfer tickets of a specific customer group to a specific department?
Customer context: A customer wants to learn how to transfer tickets of a spec...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
Process of merging new emails into existing tickets
From time to time customers ask us why was or wasn't an email added to an exi...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
What is the difference between purged and deleted tickets?
Customer context: The customer wants to understand the difference between pur...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Where to find the deleted tickets?
Customer context: The customer wants to know where to find the deleted ticket...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Can I recover the merged tickets?
Customer context: A customer has merged two tickets and wants to know if they...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Tickets management
How to delete contact with all its tickets
If you want to delete some customer contact with all its submitted tickets fr...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
How to remove the Login, My tickets links and Register option from the customer portal menu?
In certain instances, LiveAgent owners may prefer to prevent customers from a...
Updated:
May 23 (10 months ago)
Home -> Customizations -> Customer portal
If I delete an incoming email account, will the tickets send to that email be deleted as well?
Customer context: The customer has been using LiveAgent helpdesk software and...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
When I am using "GET tickets" API , it returns max. 1000 rows. How can I get all results?
Customer context: The customer is a software developer who is making use of L...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> API
If I have an SLA rule and I merge an overdue ticket with a non-overdue ticket, how will the SLA be calculated?
Customer context: The customer seeks to understand the SLA (Service Level Agr...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
If I remove an agent, do I lose their ticket history and assigned tickets?
Customer context: The customer has an agent leaving their team and wants to k...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Is there a way to limit submitted tickets?
Customer context: A customer is looking for a way to limit the number of subm...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Limits
Delete all tickets from a specific customer
This guide explains how to delete and completely purge all customer's tickets...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Tickets management
Has the deletion of canned message any effect on related chats and tickets?
Customer context: The customer has been utilizing LiveAgent's canned messages...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
Can I import our customers' tickets from Intercom to LiveAgent?
Customer context: The customer is currently using Intercom and wants to impor...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General
Tickets and Contacts Searching
Utilizing the Search field in the Tickets list or [Contacts](https://support....
Updated:
Feb 23 (35 days ago)
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters
Is there any way to limit submitted tickets?
Customer context: The customer wants to limit the number of submitted tickets...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
The "View" button availability for attachments in tickets
Sometimes attachments in tickets offer both options (buttons) to download and...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Can I unmerge/separate merged tickets?
Customer context: A customer has mistakenly merged tickets and wants to unmer...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used?
Customer context: The customer is using LiveAgent subscription and wants to k...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
Can I reply to WhatsApp tickets anytime I want?
Customer context: A customer wants to know if they can reply to WhatsApp tick...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
Why are tickets being reopened with a system message saying "answer was not delivered"?
Customer context: The customer is confronted with a technical issue where the...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Export tickets to CSV
Here's a code example for API v3 on how to export tickets to CSV. 1. First, ...
Updated:
Apr 14 (11 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v3 -> Examples
Can customers use WooCommerce to raise tickets in LiveAgent?
Customer context: Customer using WooCommerce and looking to integrate LiveAge...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General
If I delete an incoming email account and create a new one, will the tickets to the old email be deleted?
Customer context: The customer wants to delete an old email account and creat...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Emails