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Merge ticket action

Merge [ticket](https://www.liveagent.com/features/hybrid-ticket-stream/) is u...
Home -> Technical Support -> Features and functions -> Tickets management

Time Rules

Time Rules are special rules that are not action-triggered, but instead are t...
Home -> Technical Support -> Features and functions -> Automation

Rule triggers, conditions and actions

Rules create predefined actions that are automatically assigned to tickets. I...
Home -> Technical Support -> Features and functions -> Automation

How can I reopen deleted tickets?

Customer context: The customer has accidentally deleted a ticket and wants to...
Home -> Frequently asked questions -> General -> Tickets management

How to transfer tickets of a specific customer group to a specific department?

Customer context: A customer wants to learn how to transfer tickets of a spec...
Home -> Frequently asked questions -> General -> Contacts

Process of merging new emails into existing tickets

From time to time customers ask us why was or wasn't an email added to an exi...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

What is the difference between purged and deleted tickets?

Customer context: The customer wants to understand the difference between pur...
Home -> Frequently asked questions -> General

Where to find the deleted tickets?

Customer context: The customer wants to know where to find the deleted ticket...
Home -> Frequently asked questions -> General

Can I recover the merged tickets?

Customer context: A customer has merged two tickets and wants to know if they...
Home -> Frequently asked questions -> General -> Tickets management

How to delete contact with all its tickets

If you want to delete some customer contact with all its submitted tickets fr...
Home -> Technical Support -> Features and functions -> Contacts management

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

If I delete an incoming email account, will the tickets send to that email be deleted as well?

Customer context: The customer has been using LiveAgent helpdesk software and...
Home -> Frequently asked questions -> General -> Emails

When I am using "GET tickets" API , it returns max. 1000 rows. How can I get all results?

Customer context: The customer is a software developer who is making use of L...
Home -> Frequently asked questions -> General -> API

If I have an SLA rule and I merge an overdue ticket with a non-overdue ticket, how will the SLA be calculated?

Customer context: The customer seeks to understand the SLA (Service Level Agr...
Home -> Frequently asked questions -> General -> Tickets management

If I remove an agent, do I lose their ticket history and assigned tickets?

Customer context: The customer has an agent leaving their team and wants to k...
Home -> Frequently asked questions -> General -> Tickets management

Is there a way to limit submitted tickets?

Customer context: A customer is looking for a way to limit the number of subm...
Home -> Frequently asked questions -> General -> Limits

Delete all tickets from a specific customer

This guide explains how to delete and completely purge all customer's tickets...
Home -> Technical Support -> Features and functions -> Tickets management

Has the deletion of canned message any effect on related chats and tickets?

Customer context: The customer has been utilizing LiveAgent's canned messages...
Home -> Frequently asked questions -> General

Can I import our customers' tickets from Intercom to LiveAgent?

Customer context: The customer is currently using Intercom and wants to impor...
Home -> Frequently asked questions -> General

Tickets and Contacts Searching

Utilizing the Search field in the Tickets list or [Contacts](https://support....
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters

Is there any way to limit submitted tickets?

Customer context: The customer wants to limit the number of submitted tickets...
Home -> Frequently asked questions -> General -> Tickets management

The "View" button availability for attachments in tickets

Sometimes attachments in tickets offer both options (buttons) to download and...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Can I unmerge/separate merged tickets?

Customer context: A customer has mistakenly merged tickets and wants to unmer...
Home -> Frequently asked questions -> General -> Emails

Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used?

Customer context: The customer is using LiveAgent subscription and wants to k...
Home -> Frequently asked questions -> General -> Limits

Can I reply to WhatsApp tickets anytime I want?

Customer context: A customer wants to know if they can reply to WhatsApp tick...
Home -> Frequently asked questions -> General -> Social networks

Why are tickets being reopened with a system message saying "answer was not delivered"?

Customer context: The customer is confronted with a technical issue where the...
Home -> Frequently asked questions -> General -> Emails

Export tickets to CSV

Here's a code example for API v3 on how to export tickets to CSV. 1. First, ...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3 -> Examples

Can customers use WooCommerce to raise tickets in LiveAgent?

Customer context: Customer using WooCommerce and looking to integrate LiveAge...
Home -> Frequently asked questions -> General

If I delete an incoming email account and create a new one, will the tickets to the old email be deleted?

Customer context: The customer wants to delete an old email account and creat...
Home -> Frequently asked questions -> General -> Emails
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